1. Order Processing Time
Your order will be processed and shipped within 2–5 working days after it is placed.
2. Tracking Information
Once your order has been shipped, you will receive a confirmation email with your tracking number and a tracking website.
If you don’t see the email, please check your junk/spam folder, or contact our after-sales support team at:
📧 service@pumaloves.com
3. Estimated Delivery Time
Orders are typically delivered within 7–15 working days after shipment.
(Please note: delivery times may vary for certain countries or remote regions. For more accurate information, feel free to contact our pre-sales team at service@pumaloves.com.)
4. Customs Delays (U.S. Update)
As of May 2, 2025, the U.S. has cancelled the T86 clearance policy, which may cause longer customs clearance times.
In rare cases, packages may be subject to random customs inspection, leading to further delays.
We kindly ask for your understanding—these are factors beyond our control. But rest assured:
- Your package will be delivered.
- If delivery fails (which has never happened so far), you’ll receive a full refund.
- If you have any questions or concerns, reach out to our customer service team at service@pumaloves.com. We usually reply within 24 hours.
5. Typical Shipping Times by Region
- United States: 3–15 working days
- Canada & Mexico: 3–15 working days
- Australia: 7–15 working days
- Europe: 3–7 working days
- Brazil: 7–20 working days
- Asia: 3–7 working days
6. Shipping Fees
- Free shipping on orders over $59
- U.S. Shipping Fee: $6.99
- Other Countries: $6.99
If you’re not sure about the shipping cost to your location, feel free to contact our pre-sales service team at service@pumaloves.com for assistance.